I’ve been using the Nokia BH-905 for about a year now.
Technically speaking it’s a great product. The sound is clear and balanced, the noise cancellation feature is incredibly convenient while using public transportation, not to mention what I consider the most important characteristic : it’s a bluetooth headset (and I hate wires).
The Nokia BH-905 is quite pricey since I bought it for around 160€. At this price range, its closest competitors are :
– the Sennheiser PX 210 BT (130€), bluetooth but without noise cancellation.
– the Bose AE2 (150€), wired and without noise cancellation.
– the Monster Beats Solo HD (160€), wired and without noise cancellation but with hands-free calling.
I think those 3 competitors outperform my Nokia BH-905 in terms of sound quality; Sennheiser, Bose and Monster having a longer experience in high quality audio (not to forget that bluetooth is technically limited in terms of sound reproduction).
This being said, I chose features over better sound quality.
And if I had used the Nokia BH-905 for only a few weeks, I would have considered my choice completely justified.
But I’ve been using my headset for a year. And my Nokia BH-905 doesn’t age well.
After 3 months, the right ear pad imitation leather came off so I had to bring it to a Nokia Service Center. It took Nokia three weeks to repair the headset.
When I brought it to the Nokia Service Center, they refused to repair my headset because it was out of warranty. Because Nokia accessories, no matter how sophisticated, no matter how expensive, only have a 6 months warranty. I tried to argue. That this headset had already been repaired once, that they should expand the warranty, but they refused and never answered to my postal mail.
So no matter how good the headset is, I can’t recommend it to anyone. Because no piece of hardware should have a 6 months warranty. All the more when the product is poorly manufactured.
The least Nokia should have done is listen to its costumer, extend the warranty or offer to repair the faulty product for a fee. Which is all the more disappointing when one knows that Nokia is rated among the greenest electronic firm. And having to buy a new headset for such a minor problem is not very sustainable…
And by the way, if you think that my poor experience with the BH-905 is just bad luck, Nokia offers a 50€ on the headset until June 30th (if you live in France).
Might be a profitable gamble.
Edit : In a last attempt, I contacted Nokia customer service via Twitter (@NokiaCareFr). The message was short and straightforward. It was along those lines : I’m disappointed and I blogged about it, are you gonna do something ?
And they did. Although all I asked for was a solution to repair the headset, they decided to send me a refurbished (a.k.a almost brand new) BH-905. More than I could expect. Least that I could do is to append this blog post.